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Announcement of the Mobile Information UD Survey

Since it came to the attention of IAUD that the methods and procedures of providing transportation information to commuters and travelers at places like train stations and bus terminals vary from one company to the next, the IAUD Mobile Space Project has been studying the “seams” in the crossover from one service to another. To investigate this issue, the IAUD Mobile Space Project prepared the Mobile Information UD Survey as a tool. We invite all persons interested in Universal Design to make use this survey in local government, transportation companies, schools and other public and private organizations. We welcome all comments and requests regarding the survey.

Realizing seamless mobility

The IAUD Mobile Space Project is an initiative for realizing a travel environment where “all people can travel safely and comfortably wherever they want to go” through what we term “seamless mobility” in travel information.


Overview of the Mobile Information UD Survey

The survey presents various discretionary study scenarios where each subject is able to evaluate in a series of tasks the ease of locating and understanding transportation guide information. After conducting the survey in various locations a number of times, we made a number of improvements to enable its wide use in places like train stations and bus terminals and to enable us to obtain valuable insights from the perspective of subjects with first hand experience.


Features of the survey

  1. We designed the survey bearing in mind its use as a field study.
    • Easy-to-read format (lists of scenarios and assessment items make the survey readable at a glance)
    • Easy-to-use format for obtaining subjective assessments of subjects in the field (multiple-choice responses using check marks and assessment at three levels or less)
  2. Presentation of necessary items relating to transportation information “seams” that can be judged intuitively
    • Survey items on presence or absence of guide information, location of its placement, height of displays, font sizes, use of color, searchability, foreign languages, audio and Braille options, and option for subjects to add comments, etc.

Survey Results

After the field study, travel guide information can be tabulated according to each task and assessment item to identify problem areas. This will enable us to make the problem points to stand out. We recommend that you follow a method of collation in line with the objectives of the survey.


Download the Mobile Information UD Survey


If you have any questions or opinions regarding the Mobile Information UD Survey, please complete and forward the inquiry form

[Updated:March 25, 2010]